Help

How do I contact you?

Email: info@mylifephotos.com

 
How do I determine which file size I need for my project?

The optimal file size for your particular usage will depend on several factors including the size of your use and whether you are intending to crop the image. Here are some suggestions:

1 mb - Small Image Size (S). This is best for web usages, and images at this size look good up to a 1/2 screen size. These images are 72dpi and are competitively priced at $49.
10 mb - Medium Resolution (M).  Ideal for print usage of up to 5" x 7" (14x18.6 cm) at 300 dpi ($99). If, for example, you are using the image on the inside of a brochure, this is the perfect size (unless you are cropping and only using a portion of the image).
30 mb - Large Image Size (L). Best for a print usage of  8" x 12" (24x32 cm) at 300 dpi ($149). Many customers also purchase these larger files sizes even when they are using the image relatively small-- in order to achieve a maximum density and detail in the image.
50 mb - Extra Large Image Size (X). Print usage is suitable for full spread print reproduction where the image can be used up to 12" x 18" (30x40 cm) at 300 dpi ($199). Similar to the 30mb image file, these larger sizes can be used relatively smaller - in order to achieve maximum density and detail in the image. Or, it's best to use a larger file size if you are going to crop and use just a detail of the image.
What are more specific file sizes and resolutions of the photos?
Image Size DPI Dimensions (Imperial) Dimensions (Metric) Paper Size (Euro) Paper Size (Imperial) Color Mode Price
1mb 72 6" x 10" 169 x 258 mm A5 1/2 screen RGB $49
10mb 300 5" x 7" 140 x 186 mm A5 1/2 page RGB $99
30mb 300 8" x 12" 241 x 322 mm A4 full page RGB $149
50mb 300 12" x 18" 309 x 412 mm A3 full spread RGB $199
  Complete CDs  =  $399
What are the JPEG-compressed sizes of the photos?
Size Download size (JPG)

1mb 200-400k
10mb 1-2 mb
30mb 2-3 mb
50mb 3-5 mb
Please note that sizes are approximate.
Do you sell images as TIFFs?

Yes, we do. TIFF files are uncompressed, and they are offered at 50+ megabytes. You can purchase these files individually or by CD subject. Contact mylife at info@mylifephotos.com if you are interested in TIFFs.
How do I download a comp?

1. Mac users click and hold, PC users - right-click on the image and view your "save" options.
2. Choose the location where you want to save the image.

Are your models real?

Absolutely! As a matter of fact, many of the CDs we sell bear the real name of the models. At mylife we feel it's important to use real people as models, because they know how to act naturally. Also, they know their art. For example, Megan is really a wonderful ballet dancer. Angela is really a tri-athlete. And, yes, Leila is really a baby. Nothing artificial here!
What is a release?

A model or property release is a written agreement between the model/property owner and the photographer whereby the model/owner gives his/her permission to the photographer to use the photographs commercially. Releases generally permit the use of the image(s) for all purposes, with exceptions for controversial, sensitive or defamatory uses. To find out more, see our licensing page.
Are your photos model released?
All mylife photos are released; those photos that are not released have no place on our website. It's that simple.
What is royalty-free licensing?

Royalty-free licensing is based on the size of the product you need, not its specific use. You don't have to pay any additional fees on a use-by-use basis. Once you purchase a royalty-free product, you may use it multiple times for multiple projects without paying additional fees.  Detailed license information is on our licensing page. You can get that information by clicking here.
Is my credit card information protected on your website?
Yes!

We understand the concern for security when ordering via the Internet. In order to keep your credit card information and other personal details confidential we conduct all credit card transactions through a secure server. The secure server software encrypts all of your personal information including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

Our secured server supports standard SSL encryption. Your browser should also support this encryption. If you get an error accessing our secured server, either your browser does not support SSL or your Internet connection may operate through a firewall which does not allow a secured connection.

You may verify that you are using an secured connection by the presence of a locked padlock or unbroken key icon at the top of most browsers; Or your browser may have a solid blue or yellow line in the browser window when you have entered a secure area.

The best indication that you have entered a secure area is if the web address in your browser window starts with an "https" indication once the credit card payment page has been accessed.
What forms of payment do you accept?

We accept Visa and MasterCard, or we can accept payment by check. Please contact mylife customer service at 206.388.2196 or email us at info@mylifephotos.com for more information.
How do I view previous orders?

Log into your account, and then click on the “purchase history” button at the left-hand side of the page. You will then see a record of all purchases you have made from mylife photos.
How can I print my invoice?

Log into your mylife account. From the list of previous purchases, click on the one you want to print. Your invoice will appear on the screen. You have a choice of printing from your browser window, or you can click on the button indicating the “printer-friendly version”.
How do I save the image(s) I have bought onto my computer?
mylife photos has what we consider a very easy way to download your images. Your photos will be set up on a special web browser page where they can be downloaded individually or in multiples (depending on your purchase). You can simply click on an image and it will allow you to view it, or save it on your computer. You can download images to your computer using any web browser, Mac or PC. Your browser will ask you where you want to save the file on your computer hard drive. Just choose a location that is easy to find when you're done and, depending on the browser you're using, click OK or Save.
Once I have downloaded an image, can I cancel it?

If you decide that you do not want a purchased image, you may cancel the image license within one week from the date of the invoice without charge.

If any Image is defective, mylife photos will replace it or provide you with a full refund of your purchase price within thirty (30) days of the date of purchase. CD’s come with a warranty of ninety (90) days from the date of delivery against defects in material and workmanship. Your sole and exclusive remedy for a breach of this warranty is the replacement of the CD or refund of the purchase price, at the discretion of mylife photos.
If I need to re-download an image I have purchased, and it was "digitally delivered", will I be charged?

No. Save the email that gives you the special link to your download site. Often those links have an expiration date. If you choose to download before the expiration date, there should be no trouble. Should you choose to re-download after the expiration date, please contact mylife at info@mylifephotos.com. We’re happy to help.